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Presented by: Crisis Systems Management, LLC

Course dates: Thursday, January 5, 2023, through Thursday, February 2, 2023

Tuesdays and Thursdays 6:00 – 10:00 p.m. Eastern Time

Estimated length: 40 hours

 Cost: $595

The first in a series of three progressive courses, Crisis Hostage Negotiation – Level I (Basic) addresses the fundamental tasks of a successful crisis negotiator. This course will prepare you to work as part of a coordinated negotiation team and handle a variety of crisis situations including those involving hostage takers, barricaded subjects, and potential suicide victims.

This course is trained by the Nation’s foremost experts in the field of crisis negotiation with decades of training experience.

You will learn the nation’s best practices as they relate to a team-oriented approach to crisis negotiation as well as gain a thorough understanding of duties for each member of the team.

The effective application of active listening skills and the Behavioral Influence Stairway Model will be discussed at length and reemphasized throughout the progression of all three courses. Active listening skills and the development of rapport serve as the foundation of successful crisis negotiation; these are topics which are presented in detail and reinforced throughout the course.

You will learn how a negotiation progresses, from the introduction to the resolution, and specific strategies and techniques to be used along the way. We will discuss when negotiation may not be the best solution, what items are negotiable and non-negotiable, and what to do in non-response situations.

The management of intelligence and information is a critical aspect of mitigating any law enforcement threat, and you will learn specific techniques for managing the flow of information during a crisis.

You will also gain a basic understanding of mental health crises and will learn to recognize the characteristics of a mental health crisis as well as strategies for affecting a positive outcome.

In that the risk of suicide is present in many crisis incidents, we will have a detailed discussion on law enforcement’s response to suicidal persons. You will learn to identify risk indicators of suicide and the immediacy of suicidal intent as well as practical intervention techniques.

Challenging, team-oriented, scenario-driven practical exercises are an integral part of the course and will allow you the opportunity to practice and refine your crisis negotiation skills.

Price: $595.00