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Presented by: Crisis Systems Management, LLC

Course dates:   April 4th, 2023, through May 4th, 2023

Tuesdays and Thursdays 6:00 – 10:00 p.m. Eastern Time


The first in a series of three progressive courses, Crisis Hostage Negotiation – Level I (Basic) addresses the fundamental tasks of a successful crisis negotiator. This course will prepare you to work as part of a coordinated negotiation team and handle a variety of crisis situations including those involving hostage takers, barricaded subjects, and potential suicide victims.

This course is trained by the Nation’s foremost experts in the field of crisis negotiation with decades of training experience.

You will learn the nation’s best practices as they relate to a team-oriented approach to crisis negotiation as well as gain a thorough understanding of duties for each member of the team.

The effective application of active listening skills and the Behavioral Influence Stairway Model will be discussed at length and reemphasized throughout the progression of all three courses. Active listening skills and the development of rapport serve as the foundation of successful crisis negotiation; these are topics which are presented in detail and reinforced throughout the course.

You will learn how a negotiation progresses, from the introduction to the resolution, and specific strategies and techniques to be used along the way. We will discuss when negotiation may not be the best solution, what items are negotiable and non-negotiable, and what to do in non-response situations.


You must be a sworn member of law enforcement or corrections, a non-law enforcement member of a crisis negotiation team, or a mental health professional or a clergy member supporting law enforcement activities, to attend this course.


This course meets most state, Department of Defense, and federal training requirements for crisis-hostage negotiator certification and is trained in accordance with guidelines established by the National Council of Negotiation Associations.

Who may attend this course? Those who meet the prerequisites above, including international students of allied countries.  University students in pursuit of criminal justice or social science degrees are encouraged to apply for a waiver.

This course is approved as a “full credit” basic course toward a 120-hour CSM Certificate of Proficiency.

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